Frequently Asked Questions

Q: How can I access WarehouseTWO?

A: Click on “Become a Member” on the home page and register. The registration process requires that you provide basic information about your company (address, contact information), product lines that you’d like to search for and offer for sale, and valid credit card information.

Q: How long does it take for my registration to be approved?

A: Please allow about three business days. It typically takes that long for us to verify your franchise rights to the product lines you requested access to.

Q: Why does WarehouseTWO restrict member’s access to only those product lines for which the member has a franchise relationship with the manufacturer?

A: WarehouseTWO is a tool specifically for wholesale/distributors, not the general public. We want to keep confidential information privy to franchise communities (e.g., factory product availability, intra-distributor sell prices)

Q: Can I search for and sell any product line at WarehouseTWO?

A: Yes, as long as you are authorized to buy from the manufacturer for resale that product line. During the registration process and anytime after membership activation, you may request that WarehouseTWO activate additional product lines not currently visible on the site.

Q: How does WarehouseTWO collect monthly membership fees?

A: Currently, we collect these fees by charging the credit card you used at the time of registration automatically each month. We currently accept payment by American Express, Master Card and VISA. To keep our costs low (and keep our membership rates low), we currently do not send out monthly invoices or receipts, or process checks.

Q: How do I learn all of the features of WarehouseTWO?

A: Click on “About Us” at the bottom of the screen, and scroll to our tutorial. All commonly used features are explained there. Still stuck? Please contact us at customerservice@warehousetwo.com.

Q: How accurate and current is the information (i.e., quantities available, offer prices, etc.) displayed at WarehouseTWO?

A: The information is as accurate as the posting member has made it, and as current as the posted date shown for each item available. Members may post their information manually or automatically (via an FTP process), as often as they want. Manual uploads of new information are effective within seconds. FTP uploads are scanned and activated every ten minutes. We recommend nightly FTP uploads or weekly manual uploads.

Q: How long does the posted inventory information stay on the site?

A: You may select any of three expiration periods. This setting is made during registration, and may be changed anytime thereafter. The choices are:

1. 1 day: items are removed from the site twenty-four hours after posting (recommended for those members who upload fresh information daily)
2. 1 week: items are removed from the site seven days after posting (recommended for those members who plan to manually upload fresh information weekly)
3. 1 month: items are removed from the site thirty-five days after posting (recommended for those members who plan to manually upload fresh information monthly)

Q: How can I automatically post my inventory list to WarehouseTWO on a scheduled basis, without human intervention?

A: WarehouseTWO accepts inventory lists in either a MS Excel format or “pipe”-delimited text file pushed to a dedicated FTP (file transfer protocol) site. Each member is assigned a unique FTP folder, user login name and password. Once you’ve figured out how to automatically create a correctly formatted upload file, contact us at customerservice@warehousetwo.com, and we’ll help you complete the process set-up.

Q: Why is the sky blue?

A: The earth’s atmosphere is mostly nitrogen gas (N2). Sunlight is energy, in the form of (nearly) white light. When the sun’s energy hits the nitrogen molecules in our atmosphere, certain electrons absorb some of this energy, and jump to a more excited state within the molecules. When the electrons fall back to their normally lower energy state, they emit a specific wavelength of energy/light: blue. This blue light gets emitted in random directions. So, while much of the sun’s energy passes through our atmosphere to the ground, some of it is absorbed by our atmosphere, and rescattered as blue light. Hence, a blue sky.

Q: Why do fools fall in love?

A: Perhaps because they rush in where wise men never go? We’re not sure about this, but our research team is investigating further.

Q: Can I borrow the car?

A: We interpret the phrase, “Can I” to mean, “Am I physically able to”. If you can pick up the keys, open the car door, get inside the car, start it and operate it safely and legally, then, yes, you “can” borrow the car. Perhaps you meant to ask, “May I borrow the car?”

Q: Does a toilet bowl really flush in the opposite direction in the southern hemisphere?

A: No, silly!

Q: What’s the difference between a duck?

A: Sometimes.

Q: Do you know the way to San Jose?

A: From WarehouseTWO world headquarters, take Hwy 101 south to Guadalupe Parkway (Hwy 87). Exit Hwy 101 and continue southbound on Guadalupe Parkway. Take the West Julian Street exit. Turn left at the end of the ramp. Continue four blocks east to Market Street. Turn right onto Market Street and you’re in downtown San Jose.

Q: May I borrow the car?

A: No!